OEMs

Purpose-built solutions for Original Equipment Manufacturers

Your chargers are only as good as their uptime.

You built a quality product, but in the field, failures happen. Power modules fail, cords wear out, and relays go down. When they do, your customers call you, not the technician.  Most customers don’t budget for field failures, so when one hits, they remember who sold them the charger. Every unprotected charger in your network is an open liability.

THE PROBLEM

DOWNTIME DAMAGES YOUR BRAND

A broken charger is a broken promise. Customers don't separate product from vendor.

REPAIR COSTS LAND ON YOUR CUSTOMER

Significant per incident out-of-pocket costs with no warning.

SUPPORT BURDEN FALLS BACK ON YOU

Warranty disputes, service coordination, and customer friction eat your team's bandwidth and margin

YOUR WARRANTY RESERVE IS A GUESS

Self-insuring against failure costs that can't be fully predicted ties up capital with no certainty.

THE SOLUTIONS

StarProtect Pro

Comprehensive protection plan for EV chargers at the date of purchase. Our full-service approach eliminates EV charger ownership challenges by managing every step of the process, from claim to repair.

StarProtect Legacy

Comprehensive protection plan for previously installed chargers when protection wasn't originally purchased. This enables partners to protect deployed assets and align coverage across their installed base.

StarProtect Extend

Comprehensive protection plan for chargers with no remaining OEM warranty. This allows partners to extend an asset’s life and maintain service continuity for chargers that remain operational but unprotected.

OEM Warranty Backstop

EVSTAR underwrites and assumes risk for an OEM’s standard warranty program. This fully integrates into an OEMs workflow with a 100% attach rate.

Existing Liability Transfer

EVSTAR underwrites previously self-underwritten warranties. This transfer takes the liability off the client and enables them to realize revenue upfront.

HOW EVSTAR SUPPORTS OEMs

CARRYING THE RISK

EVSTAR underwrites a 5 year warranty, assumes the liability, and pays the claims. You keep your margin and take the liability off your books entirely.

EXPERT SERVICE NETWORK

EVSTAR uses certified service providers that you designate or dispatches to your field services team. Your training requirements govern every dispatch to ensure repairs are always done right the 1st time.

PARTS SOURCING

When replacing a part or an entire unit, EVSTAR sources directly from you. We only use OEM-approved parts and coordinate with your team on parts fulfillment, procurement, and installation.

COORDINATION

EVSTAR communicates directly with the customer on dispatch coordination, on-site support, and follow up so your team can focus on what’s important.

EVSTAR offers the
only underwritten warranty
in the EV industry

Differentiators

Managed Solution

Eliminate the need to manage multiple service providers

Consistent Coverage

Offer all of your customers the same coverage regardless of when they purchased your equipment

Underwritten Protection

Underwritten by AIG^® Warranty¹, a highly rated insurance provider

Nationwide Compliance

Legally compliant and filed in all 50 states and D.C

Out of Pocket Cost Comparison

Select repairs to see how much EVSTAR protection saves you.

COMMON QUESTIONS

What’s covered under StarProtect Pro?

EVSTAR covers the most common issues, including mechanical and electrical failures, accidental damage, power surge, parts, and labor.

What if I already have technicians who perform service on our equipment?

With EVSTAR, you can continue to use your existing team or trusted service providers. EVSTAR warranties are designed to fit into an OEMs current process and be a seamless integration.

Our chargers come with a parts and labor warranty, why would I use EVSTAR?

Many OEM warranties only cover mechanical and electrical failures. EVSTAR warranties include additional perils such as accidental damage and power surge. EVSTAR runs parallel to or picks up where OEM coverage ends.