OUR SERVICES

EVStar offers comprehensive administrative services that guarantee swift turnaround times for device repairs, delivering an unparalleled customer experience without any concealed charges.

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Mechanical & Electrical

EVStar guarantees coverage on EV charging stations after the manufacturer's warranty expires, ensuring that customers always have access to essential EV charging resources.

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CLAIM RESPONSE

Committed to strict SLAs, we ensure electric vehicle chargers are swiftly back in operation, providing seam less support for EV drivers.

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ACCIDENTAL DAMAGE

We understand that accidents can occur, and our priority is to ensure your protection when they do. Whether it's a damaged cord or a malfunctioning credit card reader, rest assured, we've got you covered.

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CUSTOMER CARE SUPPORT

Our customer care team offers support through phone or email to address customer inquiries, resolve issues, provide guidance, and ensure overall customer satisfaction.

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POWER SURGE

The EVStar warranty shields against unforeseen increases in electrical current that may pose a risk to EV chargers. We guarantee that if a power surge causes damage to the protected item, our warranty will cover the expenses for repair or replace -ment.

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SHIPPING INCLUDED

Committed to strict SLAs, we ensure electric vehicle chargers are swiftly back in operation, providing seamless support for EV drivers.

For residential and Level 2 A/C chargers, shipping is included if a replacement unit is necessary.

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LABOR

As an EVStar client, you can rest assured that you won't have to concern yourself with locating an electrician or footing the bill for repairs that should be covered. We collaborate with our network of certified electricians, taking care of all scheduling and labor expenses on your behalf.

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REPAIR OF UNIT

Our plan includes not only the repair and replacement of faulty components but also encom-passes the logistical support required, such as truck rolls, parts, and labor to ensure timely repairs.

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PARTS

We maintain close collaboration with the OEMs to ensure continuous access to the parts necessary for covering all repair and maintenance needs.

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REPLACEMENT OF UNIT

If our technicians determine a charging station cannot be repaired or if the damage is too severe, a replacement unit is included in the coverage.

We offer a full portfolio of preventative maintenance and warranty services and will build a customized program that meets your specific needs and requirements.